Refunds and Returns Policy

By: Karen Jackman   On:13 October 2016 

If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the original purchase of the product. Please contact us straight away if you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: +61 0466531971
  • By email:

WHAT can be returned?
All of our products are returnable as long as you send them in the original condition in which they were sent to you.

WHEN do items need to be returned by?
Our products can be returned within 30 days of the original purchase of the product.

WHERE do items need to be returned to?
Kindy Ecobaby 8 Thomas Street West End Queensland Australia 4101.

HOW do customers return items?
Post via Australia Post Tracked Parcel, or if a small item such as breast pads or socks, post via Australia Post priority post ideally in a B4 envelope.

SHIPPING for returns?
Unfortunately, shipping for your original order and your postage costs to return are not refundable.

CREDIT for returns?
If you wish to receive a refund upon return of your order to us, of course you can get one! Please contact us asap with any issue you have so we can work out the best way to help you, Damaged or incorrect orders can definately attract a credit or a full refund.

Instore return option?
We are an online store, but please contact us as we DO actually exist in the real world so if you are local you can definately return to us in person. Contact us first though!

Packing materials?
No but please make sure the items are returned in undamaged condition to ensure your refund can be processed hassle-free.

Thank you for shopping at Kindy Ecobaby.

ABN: 24661523687